Melkart Rouhana is the Chief Engagement Officer of MRT Consultants. He is a world-renowned culture, leadership, and service expert, and is a highly sought-after keynote speaker.

Named “The Rock Star of Customer Service” by Porsche executives and “the Engagement Magician” by top hoteliers, Melkart has held previous positions as corporate director of global learning at The Ritz-Carlton Hotel Company, and corporate head of learning and development for Emaar Hospitality Group and Armani Hotels and Resorts, to name few. He also coaches on the Executive MBA program for London Business School, and is the cofounder of the Culture and Performance Forum.

Melkart’s philosophy has been recognized as foundational and has been instrumental to the success of some of the most celebrated companies and institutions around the globe.